At EIACS, we deliver real results through high-performance outsourcing solutions. Our telesales, customer support, and back-office services have helped businesses increase revenue, improve efficiency, and enhance customer satisfaction. Here are some success stories from our valued clients.
Helping a U.S. Contact Center Boost Sales Through Live Transfers
# 1
Industry:
Financial Services
Challenge:
A U.S.-based contact center was struggling with low conversion rates and inefficient lead management while selling financial services to potential customers. They needed a scalable solution to increase qualified leads and drive higher revenue.
Solution:
Deployed a specialized live transfer team trained in financial services sales to handle pre-screened customer interactions before passing them to the client’s closers
Integrated AI-powered lead scoring to identify high-potential prospects and improve targeting
Optimized scripting and objection-handling techniques to increase customer interest
Results:
0
%
Increase in successful sales conversions
0
%
Reduction in average handling time, leading to higher efficiency
0
%
Improvement in customer retention, as customers felt better informed and engaged
# 2
Maximizing E-commerce Sales with Inbound Support
Industry:
E-Commerce
Challenge:
A fast-growing e-commerce brand struggled with cart abandonment, low conversion rates, and customer hesitation during checkout.
Solution:
Established a 24/7 inbound sales team to assist customers in real-time via phone, live chat, and email
Implemented proactive upselling by recommending relevant products based on customer preferences
Streamlined the checkout experience, addressing common concerns to reduce abandonment rates
Results:
0
%
Increase in completed purchases through real-time support
0
%
Growth in average order value due to successful upselling
0
%
Reduction in cart abandonment rates, improving overall revenue
Enhancing Telecom Sales Through Superior Customer Engagement
# 3
Industry:
Telecommunications
Challenge:
A telecom provider needed to improve customer acquisition and subscription renewals while reducing customer churn.
Solution:
Trained inbound sales agents to convert inquiries into active subscriptions and renewals
Used customer behavior analytics to personalize offers and increase engagement
Provided multi-channel support, including phone and chat, to accommodate different customer preferences
Results:
0
%
Increase in new subscriber acquisitions
0
%
Improvement in subscription renewals
0
%
Higher customer engagement rates, leading to stronger brand loyalty
