Connecting the Dots Between Your Vision and Exceptional Customer Service

Since 2019, EIACS Global has been the trusted partner for SMEs seeking world-class customer support, sales, and back-office operations. We don't just provide agents, we deliver integrated solutions that connect seamlessly with your business.

Premium call center solutions for small and medium enterprises. Over 250 dedicated professionals delivering excellence across every customer touchpoint.

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competitive Rates

We Saved up to 45%-50% of our clients' budget

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Years of Excellence​

Since 2019, Proven track record in BPO services

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Expert Team

Expert agents across all service lines

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Call handled

Every call, happy customer and sale made

About us

Connecting Dots Across Industries

EIACS serves small and medium enterprises across diverse sectors. Our quality-focused approach adapts to your industry’s unique requirements.

  • Technology & SaaS
  • E-Commerce & Retail
  • Healthcare & Wellness
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Our Services

Comprehensive BPO Solutions for Every Business Need

Customer Support Excellence
Multi-Channel Support: Phone, email, live chat, and social media
•Technical Expertise: L1, L2, and specialized technical support
•24/7 Availability: Round-the-clock coverage or business hours—your choice
•First-Call Resolution: Empowered agents who solve problems, not escalate them
 
Ideal for: SaaS companies, e-commerce businesses, subscription services, tech startups
Sales & Lead Generation
Outbound Calling: Prospecting, qualification, and appointment setting
•Lead Nurturing: Follow-up campaigns that convert
•Sales Support: Order processing, upselling, and retention calls
•CRM Management: Keep your pipeline clean and actionable
 
Ideal for: B2B services, real estate, financial services, insurance, professional services
Back Office Operations
Data Entry & Management: Accurate, timely processing of business data
•Document Processing: Digitization, verification, and management
•Order Fulfillment Support: Processing, tracking, and customer updates
•Administrative Tasks: Scheduling, email management, and coordination
 
Ideal for: Healthcare providers, legal firms, accounting practices, logistics companies
Live Chat & Email Support
Live Chat Support: Real-time assistance on your website
•Email Management: Professional, timely responses to customer inquiries
•Social Media Support: Engage customers across social platforms
•Multilingual Capabilities: Serve global customers in their language
 
Ideal for: E-commerce, online services, digital products, global brands

Why Us

Our Commitment to Excellence

Quality-Focused Operations

We don't compete on price alone. Every interaction reflects your brand's commitment to excellence.

Rigorous Selection: Top 5% of applicants join our team
•Continuous Training: Ongoing development in customer service excellence
•Quality Assurance: Real-time monitoring and coaching
•Performance Metrics: Transparent reporting on every KPI that matters
Customized Solutions

We connect the dots between your systems, processes, and our operations.

Technology Agnostic: Work with your existing CRM, helpdesk, and tools
•Rapid Onboarding: Launch in 2-4 weeks, not months
•Dedicated Teams: Your agents, your culture, your standards
•Flexible Scaling: Grow or adjust capacity as your business evolves
SME-Focused Partnership

We're built for businesses like yours—agile, ambitious, and growth-oriented.

No Minimum Contracts: Start with what you need
•Transparent Pricing: All-inclusive, no hidden fees
•Direct Access: Work directly with operations leadership
•Strategic Guidance: We’re invested in your success

Testimonials

Honest Reviews from our Customers

COO of consumer products firm

Florida-based

As a growing e-commerce business, we needed support that could scale with us, they helped us with the 24/7 support and their neutral accent

Customer service director for advertising firm

New York City

We were skeptical about offshore support, but EIACS changed our perspective. The quality is exceptional, the integration was smooth, and the ongoing partnership has been invaluable.

PROCESS SECTION

How EIACS Connects the Dots: Our Partnership Process

Phase 1: Discovery & Strategy (Week 1)

We start by connecting the dots between your goals, challenges, and opportunities.

What Happens:
•In-depth consultation with your leadership team
•Analysis of current operations and pain points
•Review of systems, tools, and workflows
•Definition of success metrics and KPIs
Deliverable: Customized service proposal and implementation roadmap
Phase 2: Team Building & Training (Weeks 2-3)

We recruit, select, and train professionals who align with your brand and culture.

What Happens:
•Recruitment of qualified candidates matching your requirements
•Comprehensive training on your products, services, and processes
•System integration and tool familiarization
•Role-playing and scenario-based practice
Deliverable: Fully trained, certified team ready for launch
Phase 3: Launch & Integration (Week 4)

We launch operations with close supervision to ensure quality from day one.

What Happens:
•Soft launch with gradual volume ramp-up
•Real-time monitoring and quality assurance
•Daily check-ins and performance reviews
•Rapid adjustments based on early feedback
Deliverable: Fully operational team handling live customer interactions
Phase 4: Optimization & Growth (Ongoing)

We don't stop at launch—we continuously optimize performance and explore growth opportunities.

What Happens:
•Weekly performance reviews and reporting
•Monthly strategic planning sessions
•Ongoing training and skill development
•Scaling recommendations based on business needs
Deliverable: Sustained excellence and strategic partnership

Ready to transform your outdoor space?

Contact us today to schedule a consultation or to learn more about our services.
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