Case Studies – Proven Success with EIACS
At EIACS, we deliver real results through high-performance outsourcing solutions. Our telesales, customer support, and back-office services have helped businesses increase revenue, improve efficiency, and enhance customer satisfaction. Here are some success stories from our valued clients.
Case Study 1: Helping a U.S. Contact Center Boost Sales Through Live Transfers
Industry: Financial Services
Challenge: A U.S.-based contact center was struggling with low conversion rates and inefficient lead management while selling financial services to potential customers. They needed a scalable solution to increase qualified leads and drive higher revenue.
Solution:
Deployed a specialized live transfer team trained in financial services sales to handle pre-screened customer interactions before passing them to the client’s closers
Integrated AI-powered lead scoring to identify high-potential prospects and improve targeting
Optimized scripting and objection-handling techniques to increase customer interest
Results:
42% increase in successful sales conversions
30% reduction in average handling time, leading to higher efficiency
15% improvement in customer retention, as customers felt better informed and engaged
Case Study 2: Maximizing E-commerce Sales with Inbound Support
Industry: E-commerce
Challenge: A fast-growing e-commerce brand struggled with cart abandonment, low conversion rates, and customer hesitation during checkout.
Solution:
Established a 24/7 inbound sales team to assist customers in real-time via phone, live chat, and email
Implemented proactive upselling by recommending relevant products based on customer preferences
Streamlined the checkout experience, addressing common concerns to reduce abandonment rates
Results:
28% increase in completed purchases through real-time support
35% growth in average order value due to successful upselling
20% reduction in cart abandonment rates, improving overall revenue
Case Study 3: Enhancing Telecom Sales Through Superior Customer Engagement
Industry: Telecommunications
Challenge: A telecom provider needed to improve customer acquisition and subscription renewals while reducing customer churn.
Solution:
Trained inbound sales agents to convert inquiries into active subscriptions and renewals
Used customer behavior analytics to personalize offers and increase engagement
Provided multi-channel support, including phone and chat, to accommodate different customer preferences
Results:
45% increase in new subscriber acquisitions
25% improvement in subscription renewals
40% higher customer engagement rates, leading to stronger brand loyalty